Hello everyone. In today's lesson, we'll practice three phrases for handling a delay professionally.
Business English · Session 11
Handle Delays Clearly
Communicate delays early without sounding careless.
Ready. Select a line to jump into the conversation.
Delays happen in real work. The important thing is how clearly and early you communicate them.
The goal is to be honest, responsible, and specific about what changes next.
Our first expression is, "We're running a bit behind on this."
Use this when the work is delayed, but you want to say it in a calm and professional way.
"Running behind" is softer and more natural than saying, "We are late."
Example one: "We're running a bit behind on this because the final data came in later than expected."
Example two: "We're running a bit behind on this, but the team is working through the last review."
Example three: "We're running a bit behind on this and wanted to let you know early."
Example four: "We're running a bit behind on this, so I do not want to overpromise on timing."
This phrase is useful because it names the delay without sounding defensive.
It works best when you follow it with a clear reason or next step.
Our second expression is, "I want to reset expectations on timing."
Use this when the original timeline is no longer realistic and people need a new understanding.
"Reset expectations" sounds professional because it focuses on alignment, not excuses.
Example one: "I want to reset expectations on timing before we share this more broadly."
Example two: "I want to reset expectations on timing because the review is taking longer than planned."
Example three: "I want to reset expectations on timing so there are no surprises later."
Example four: "I want to reset expectations on timing, but the scope itself has not changed."
This phrase is useful when silence would create a bigger problem.
It shows that you are managing the situation instead of hoping nobody notices.
Our third expression is, "The updated timeline is..."
Use this when you are ready to give the new date, milestone, or delivery window.
This phrase is direct, which is exactly what people need when a delay affects their planning.
Example one: "The updated timeline is Wednesday afternoon for the first draft."
Example two: "The updated timeline is two more business days for testing."
Example three: "The updated timeline is still this week, but closer to Friday than Tuesday."
Example four: "The updated timeline is dependent on legal approval, so I will confirm again tomorrow."
This phrase is helpful because it moves the conversation from bad news to a practical plan.
People can handle delays much better when the new timeline is visible.
So today we practiced three phrases: "We're running a bit behind on this," "I want to reset expectations on timing," and "The updated timeline is."
A natural message could be: "We're running a bit behind on this. I want to reset expectations on timing, and the updated timeline is Friday afternoon."
Or: "I want to reset expectations on timing so there are no surprises later."
I hope today's script helps you communicate delays before they damage trust.
A delay is much easier to manage when people hear about it early.
Use these phrases when the timeline changes and you need to stay professional, honest, and clear.
That is it for today's Work English lesson. Try one of these the next time a deadline needs to move.
Key Expressions
Honest and professional; it names the delay while keeping the message controlled.
- Reporting a delay
- Updating a manager or client
- Explaining a timeline change
Responsible and aligned; it focuses on the new reality instead of excuses.
- Changing a delivery date
- Avoiding surprises
- Managing stakeholder expectations
Clear and practical; it helps people adjust their plans.
- Sharing a new deadline
- Resetting a project plan
- Giving a delivery window